Last updated: [21-11-2025]
This Returns & Refunds Policy applies to all services provided by Damon Ardalani (“Damon Ardalani”, “DA” “we”, “us”, or “our”), including concept design, CAD development,3D rendering and jewellery production services.
By commissioning or purchasing our services, you agree to the terms set out in this policy.
For any questions, please contact [email protected]
Due to the bespoke and service-based nature of our work, refunds are handled differently than for standard retail products.
Most services provided by Damon Ardalani are custom-created according to a client’s specifications and involve creative and technical work. Because of this, refunds may be limited once work has started.
Each stage of the design and production process is treated as a separate service milestone, and payments correspond to work performed at each stage.
Concept design includes the early creative stage of a project, such as:
Research
Ideation
Sketching
Initial design proposals
Before Work Has Started
If a project is cancelled before concept work begins, you may be eligible for a full refund.
After Work Has Started
Once concept design work has started:
Payments become non-refundable for work already performed
This includes sketches, concept drafts, and creative development
If a project is cancelled during this stage, you may be invoiced for work completed up to the cancellation date.
CAD development involves translating approved concepts into technical 3D models and engineering-ready files.
These are custom digital assets created specifically for your project.
Once CAD development has begun:
Payments for this stage are non-refundable
This includes partially completed CAD models and technical drafts
Revisions
Where revisions are included in your project agreement:
Included revisions will be completed as agreed
Additional revisions may incur additional charges
3D rendering services involve the creation of photorealistic images or visualisations of the design.
Because renderings are custom digital deliverables:
Payments become non-refundable once rendering work begins
This includes draft renders and partially completed visualisations
If rendering work has started and the project is cancelled, fees for completed work remain payable.
Production includes the physical manufacturing of jewellery based on approved designs.
This may include:
Casting
Stone setting
Finishing and polishing
Material sourcing (metals, gemstones, and components)
Made-to-Order Items
All production work is made-to-order and customised to the approved design.
Once production has started, manufacturing costs are non-refundable.
Faulty or Defective Items
If a manufactured item is faulty due to our workmanship, you must notify us within 14 days of delivery.
If a fault is confirmed, we may at our discretion:
Repair the item
Replace or remake the item
Offer a partial or full refund
This does not apply to damage caused by:
Normal wear and tear
Misuse or negligence
Accidental damage
Alterations made by third parties
Deposits may be required to secure time and resources for your project.
Unless otherwise agreed:
Deposits are non-refundable once work begins
Deposits cover design preparation, scheduling, and initial project work
Final designs, digital files, or physical items will not be released until full payment has been received.
If you wish to cancel a project, you must notify us in writing at: [email protected] In the event of cancellation:
Any work completed up to the cancellation date remains payable
Deposits may not be refunded once work has begun
Work already delivered remains billable
Before moving to production or final delivery, clients may be asked to approve:
Final designs
CAD files
Rendered images
Technical specifications
Once approval has been provided, the design is considered final.
Changes requested after approval may incur additional costs and may affect production timelines.
responsible for errors or changes requested afterward, and refunds will not be available for approved work.
Unless otherwise agreed in writing, intellectual property created during the project remains the property of Damon Ardalani, including:
Concept designs
CAD files
Renderings
Technical drawings
Refunds or cancellations do not grant ownership of intellectual property unless full payment has been made and rights are explicitly transferred.
We are not liable for delays caused by events outside our reasonable control, including but not limited to:
Supplier delays
Material shortages
Courier disruptions
Technical failures
Natural disasters or force majeure events
Such delays do not automatically entitle clients to a refund.
To request a refund or report a fault, please contact:
Email: [email protected]
Please include:
We aim to respond within a reasonable timeframe.
We reserve the right to update this Returns & Refunds Policy at any time.
The most current version will always apply and will be effective once published.
For any questions please feel free to contact us at [email protected]
For any questions please feel free to contact us at [email protected]
